How it works

Simple for residents. Predictable for owners. Everything tracked.

Intake

Owners and residents submit requests through the site. The chatbot captures structured details (not freeform chaos).

We route to the correct lane: maintenance, rent/ledger, leasing, or owner onboarding — each with the right fields.

If Buildium API keys are configured, we create a tracked item in Buildium (work order or contact request) and store an audit trail.

Status updates flow through the same thread. When complete, we close it out with notes and any relevant documentation.